Stakeholder analysis – entry into the expectation management of the internally involved interest groups

ERP implementation projects are often confronted with internal resistance very quickly during the course of a project. This is usually not only because many parts of the affected organizations are afraid of the coming changes that go along with such a project. Rather, it is often due to the fact that not all interest groups affected by the project – the so-called stakeholders – were “picked up” at all and thus feel “taken along”. Resistance is often created precisely because individual stakeholders are disappointed because they had a different expectation than what then occurred.